Warranty

Limited Warranty. It is the sole and exclusive responsibility of Customer to determine the suitability of any and all Products of Rover for Customer's intended purposes and uses. Except as set forth in these Terms, Rover warrants, for a period of 1 year from the date of receipt by Customer, that the Product is free from material defects in materials and workmanship and substantially conforms to Rover’s applicable specifications (subject to Rover’s standard tolerances for variations) as in effect at the time of shipment by Rover, provided, further, that notwithstanding anything to the contrary contained herein, such warranty does not cover any robot batteries, robot battery chargers delivered to Customer. Liability of Rover in connection with the sale of Products shall be limited, and, at the sole option of Rover, either refund the purchase price, replace or repair any Products or defective elements (a) with respect to which Customer notifies Rover of Customer’s claim of any alleged defect or nonconformity hereunder promptly after delivery, (b) which is returned to Rover promptly upon request and returned to Rover promptly upon request and (c) which is determined by Rover to be defective or nonconforming. All claims for warranty service must be brought to Rover’s attention within the warranty period and within 30 days after Customer first becomes aware of Product’s failure to perform. Service after the warranty period shall be provided only pursuant to a duly executed Rover Repair Estimate and corresponding customer purchase order.

Warranty Exclusions & Limitations. The Limited Warranty set forth above shall not apply where: (i) a Product has been altered or modified from its original state by any party other than Rover; (ii) there is negligence or misuse of the Product by Customer or its designated representatives; (iii) the Product is combined with other products not supplied by Rover; or (iv) the Product was shot by bullets, other ammunition or explosive devices, or run over by a motor vehicle. Rover’s warranty excludes damage or defects resulting from transportation to the Customer’s facility, improper or inadequate maintenance by Customer, unauthorized modification, misuse, or operation of the Products outside of the environmental specifications.

Return Process. Products shall be non-returnable except as set forth in the Limited Warranty or as otherwise expressly provided in this Agreement. Prior to return, Customer shall contact Rover customer support and describe the issue. Customer shall include a statement with the returned Product that explains the basis and reason for return. Customer shall prepay the shipping costs for all returns. If a returned Product is replaced, Rover will pay the shipping costs to ship the replacement Product to Customer’s designated location only if such location is in the contiguous United States (which for the avoidance of doubt shall exclude Alaska and Hawaii, and all offshore U.S. territories and possessions), and if such location is not in the contiguous United States customer shall pay for such shipping costs. Any returned Product that is not defective shall be returned to Customer, and Customer shall pay for all shipping costs. Any repair or replacement hereunder shall not extend the warranty period for the applicable Product.

Warranty Disclaimer. THE LIMITED WARRANTY SET FORTH HEREIN IS SOLE AND EXCLUSIVE. ROVER GIVES AND MAKES NO REPRESENTATION OF WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS OR SERVICES, OTHER THAN THAT EXPRESSLY SET FORTH HEREIN. NO REPRESENTATIVE OF ROVER IS AUTHORIZED TO GIVE OR MAKE ANY OTHER REPRESENTATION OR WARRANTY OR MODIFY THIS WARRANTY IN ANY WAY EXCEPT IN A WRITTEN AMENDMENT OF THESE TERMS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF ROVER THAT MAKES SPECIFIC REFERENCE TO THESE TERMS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ROVER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AS WELL AS ALL WARRANTIES ARISING OUT OF USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE.

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